I made online shopping from Shopping.Rediff.Com for 5-in-1 aero space bed by paying thru Credit Card(~4800/-), and now no sign of delivering the product Call centers number missing on customer care page Non responsive(Fake number) for verdon contact No responsibility to update via emails Customer care Center(number obtained thru web search) placing on hold for infinite duration No response to emails and now they themselves are publishing not make any advance payments seems they too accept the supidity of customers Pathetic...
Those paying online or paying an advance for some stuff or service, always pay using credit card. You can always dispute a transaction.If paid in cash or through debit card, you are toast.
Those paying online or paying an advance for some stuff or service, always pay using credit card. You can always dispute a transaction.If paid in cash or through debit card, you are toast.
Those paying online or paying an advance for some stuff or service, always pay using credit card. You can always dispute a transaction.If paid in cash or through debit card, you are toast.
I placed an order for Redear's Digest one year subscription and paid in advance using credit card. But I didn't receive a single copy of it. on website the status showed as dispatched but to whm they dispatched I dont know. I reported this to thier customer service then they told that delivery is under progress within one week I'll get it. But after many months have passed nothing happened. I mailed so many times to customer care only to get auto response that they will resolve the issue within 48 hours. It has been more than a year I have not received any response from anybody. I would advise everybody not to shop on indiatimes even if you do dont pay the amount in advance.
Re: never shop on Indiatmes
by manish on Jan 15, 2011 04:45 PM
even i had a similar experiance but there is one thing.RD sends magazine through simple post and weather you get it or not depends to a large extent on your local post office. i had more then two years subscribtion to it and everything went smooth. encouraged by it i gifted a year's subscribtion to my brother in noida. he got only a couple of copies and that too after chasing the post-man. If your local post office is bad and then RD becomes handicapped. and the bad thing is that they don't return your money, they didn't return mine even after several mails.In this case it is better to cancel subscribtion and ask for the refund of "remaining" copies..in their records they are dispatching to you regularly...
There are many companies out there who are willing to gyp you if you are culpable. These cos. are a bunch of plebian sales persons hating the world for their lowly position and remember today, because of offers and low costs, you are just a piece of trash to the sales/service person. So what do you do if you have a problem? I have followed a few steps and though not easy, it\'s possible. 1. Complain - in writing. Call centers are absolute rut, so only thro email and by snail mail also. Note: A letter to the CEO/MD by snail mail will work at lightning speed in relieving you of your problem. Even a monolith like MTNL with utter disdain to customers reacted with alacrity when I wrote to their GM. 2. Follow up with the complaint. Keep records and in yr communication write - reminder 1, 2, etc. 3. If not answered within reasonable time, threaten with a notice. It works. 4. If it doesn\'t, actually write a notice. Use snail mail with REGD. AD to the MD. Address of every large organisation is on teh net. This starts a fire in the organisation. 5. If it still doesn\'t work, write to a local press reporter with copies of all letters, etc. 6. If it doesn\'t work, file a petition in the consumer court. I know it takes time, but then \'chalta hai\' will eventually drown you. Sit up and take notice.
There are many companies out there who are willing to gyp you if you are culpable. These cos. are a bunch of plebian sales persons hating the world for their lowly position and remember today, because of offers and low costs, you are just a piece of trash to the sales/service person. So what do you do if you have a problem? I have followed a few steps and though not easy, it's possible. 1. Complain - in writing. Call centers are absolute rut, so only thro email and by snail mail also. Note: A letter to the CEO/MD by snail mail will work at lightning speed in relieving you of your problem. Even a monolith like MTNL with utter disdain to customers reacted with alacrity when I wrote to their GM. 2. Follow up with the complaint. Keep records and in yr communication write - reminder 1, 2, etc. 3. If not answered within reasonable time, threaten with a notice. It works. 4. If it doesn't, actually write a notice. Use snail mail with REGD. AD to the MD. Address of every large organisation is on teh net. This starts a fire in the organisation. 5. If it still doesn't work, write to a local press reporter with copies of all letters, etc. 6. If it doesn't work, file a petition in the consumer court. I know it takes time, but then 'chalta hai' will eventually drown you. Sit up and take notice.
There are many companies out there who are willing to gyp you if you are culpable. These cos. are a bunch of plebian sales persons hating the world for their lowly position and remember today, because of offers and low costs, you are just a piece of trash to the sales/service person. So what do you do if you have a problem? I have followed a few steps and though not easy, it's possible. 1. Complain - in writing. Call centers are absolute rut, so only thro email and by snail mail also. Note: A letter to the CEO/MD by snail mail will work at lightning speed in relieving you of your problem. Even a monolith like MTNL with utter disdain to customers reacted with alacrity when I wrote to their GM. 2. Follow up with the complaint. Keep records and in yr communication write - reminder 1, 2, etc. 3. If not answered within reasonable time, threaten with a notice. It works. 4. If it doesn't, actually write a notice. Use snail mail with REGD. AD to the MD. Address of every large organisation is on teh net. This starts a fire in the organisation. 5. If it still doesn't work, write to a local press reporter with copies of all letters, etc. 6. If it doesn't work, file a petition in the consumer court. I know it takes time, but then 'chalta hai' will eventually drown you. Sit up and take notice.
Re: A little bit of advice
by manish on Jan 15, 2011 04:52 PM
your advice is good,i have gone to the level of writing to CEO/MD and then i was flooded with "what'the problem sir" calls from head offices.i have restrained myself from going to consumer courts etc because maybe for a case of 1000 rs or so it will stress me a lot!
