When that happened, you could summon your courage and meet a "Bank Manager:, a big man then. Explain about the missing cheque, or delayed payment or non-crediting of some amount and he would give you a bored hearing, but nevertheless solve it for you.
In worse situations, you had to elevate to a Senior Manager or GM. And that would mean even writing letters and that was the epitome of raising a complaint. Because nothing more was needed to solve your issue.
Now, we are doing faceless banking.
There is nobody except for a machine, a card, few numbers, PINs, " prove that you are not a robot" "captchas".
So when there is a ":mistake", you really do not know if it is teh bank or you or make my trip or whatever my other friends have brought out in these posts.
Its like getting desperate.
When you want to call a bank, it goes to the call centre... press 1 for this, 2 for that, 3 for something, 4 for nothing ....(and hilariously, 6 to cut the call.. as if I didn't know how to cut a call!!) Finally some (dumb) young thing will take the call, waste your time in telling what you already know and for your query, you will be given another 6 digit reference number. After the nth call, you would have wasted more money on phone call than that you have lost!!
Basically, till things go smoothly, there is no problem.
The day something goes wrong, we miss that good ol bank manager, who made us stand in a queue, b
Re: Thankyou for calling, Our Executive Will Attend to You Shortl
by Chaitanya on Aug 23, 2014 03:07 AM
Guru: Wonderfully expressed what I had strongly felt at several times!
Wish I could express my views with the same biting (but enjoyable) sarcasm!
I can relate every point you made, to many of my personal experiences!
( 1 ) Two other ways in which this faceless support, fails farcically: There is absolutely no accountability on the accuracy of the information being given to you on the phone. You are the mercy of the knowledge-levels, and the understanding capability of the dumb young thing (no gender bias intended here) answering your call. I have found at most times that the knowledge-levels and understanding levels seriously lacking, and as a result I get irrelevant and even incorrect answers.
( 2 ) If you want your interaction to be on record, and so you choose online interaction rather than telephone interaction, you will find that, after the long wait of "7 working days", your online query will be completely (read deliberately) misinterpreted, and you will get some dumb, standardized, irrelevant, reply to your query. Even when you clearly and categorically tell them, in numbered points, that your are expecting certain things x, y, z, the response will contain some other irrelevant point a and b.
When that happened, you could summon your courage and meet a "Bank Manager:, a big man then.
Explain about the missing cheque, or delayed payment or non-crediting of some amount and he would give you a bored hearing, but nevertheless solve it for you.
In worse situations, you had to elevate to a Senior Manager or GM. And that would mean even writing letters and that was the epitome of raising a complaint. Because nothing more was needed to solve your issue.
Now, we are doing faceless banking.
There is nobody except for a machine, a card, few numbers, PINs, " prove that you are not a robot" "captchas".
So when there is a ":mistake", you really do not know if it is teh bank or you or make my trip or whatever my other friends have brought out in these posts.
Its like getting desperate.
When you want to call a bank, it goes to the call centre... press 1 for this, 2 for that, 3 for something, 4 for nothing ....(and hilariously, 6 to cut the call.. as if I didn't know how to cut a call!!) Finally some (dumb) young thing will take the call, waste your time in telling what you already know and for your query, you will be given another 6 digit reference number. After the nth call, you would have wasted more money on phone call than that you have lost!!
Basically, till things go smoothly, there is no problem.
The day something goes wrong, we miss that good ol bank manager, who made us stand in a queue,
When that happened, you could summon your courage and meet a "Bank Manager:, a big man then. Explain about the missing cheque, or delayed payment or non-crediting of some amount and he would give you a bored hearing, but nevertheless solve it for you.
In worse situations, you had to elevate to a Senior Manager or GM. And that would mean even writing letters and that was the epitome of raising a complaint. Because nothing more was needed to solve your issue.
Now, we are doing faceless banking.
There is nobody except for a machine, a card, few numbers, PINs, " prove that you are not a robot" "captchas".
So when there is a ":mistake", you really do not know if it is teh bank or you or make my trip or whatever my other friends have brought out in these posts.
Its like getting desperate.
When you want to call a bank, it goes to the call centre... press 1 for this, 2 for that, 3 for something, 4 for nothing ....(and hilariously, 6 to cut the call.. as if I didn't know how to cut a call!!) Finally some (dumb) young thing will take the call, waste your time in telling what you already know and for your query, you will be given another 6 digit reference number. After the nth call, you would have wasted more money on phone call than that you have lost!!
Basically, till things go smoothly, there is no problem.
The day something goes wrong, we miss that good ol bank manager, who made us stand in a
When that happened, you could summon your courage and meet a "Bank Manager:, a big man then. Explain about the missing cheque, or delayed payment or non-crediting of some amount and he would give you a bored hearing, but nevertheless solve it for you.
In worse situations, you had to elevate to a Senior Manager or GM. And that would mean even writing letters and that was the epitome of raising a complaint. Because nothing more was needed to solve your issue.
Now, we are doing faceless banking.
There is nobody except for a machine, a card, few numbers, PINs, " prove that you are not a robot" "captchas".
So when there is a ":mistake", you really do not know if it is teh bank or you or make my trip or whatever my other friends have brought out in these posts.
Its like getting desperate.
When you want to call a bank, it goes to the call centre... press 1 for this, 2 for that, 3 for something, 4 for nothing ....(and hilariously, 6 to cut the call.. as if I didn't know how to cut a call!!) Finally some (dumb) young thing will take the call, waste your time in telling what you already know and for your query, you will be given another 6 digit reference number. After the nth call, you would have wasted more money on phone call than that you have lost!!
Basically, till things go smoothly, there is no problem.
The day something goes wrong, we miss that good ol bank manager, who made us stand in a queue, b
what bank doing against advocate who was fault report submitted during last seven years audit, can we check bank huze revenue leakage during advocate appointment, can cbi or cid come for investigation
it might never be possible to investigate all crimes through police... let each organisation must have independent office to handle cases... legal system provide equal opportunities to accused to defend their cases and then everything depends upon the wisdom of the persons involved in the system... it is also debatable that what extent top management be held responsible for fraudulent acts of the junior and middle level managers...
we had a prepaid Docomo card. There was a message on the handset stating that if you press y your sim will be loaded with songs. press N if you dont want. to make a call, we just have presed y and a message had come, 120/- is deducted for using the services. We felt great that we fed a days meals to TATA Docomo owner. Despite our complaint there was no reply.
Re: TATA DOCOMO ALSO SAME
by SMT on Aug 22, 2014 07:01 PM
U r right. There are so many messages of same trend/looting coming nowadays on mobile. I always chose to cancel it. hence always be careful before reading it else u will be paid with what you are not to do.....
Re: Re: TATA DOCOMO ALSO SAME
by guptaapsn on Aug 22, 2014 07:20 PM
Many Indian Telecom companies are belongs to highly reputed personalities/ industrialists. I don't know why they cheat the general public for small amounts and spoil there reputation. Off course R is exempted.
