Arrogant sales staff and not caring about customers who enquire Kwid are the reasons for this. In contrast Maruti even now respects all its customers even after being at the top for so many years.
Renault must come out with a reasonably priced SUV at least a 5-seater if not a full 7-seater version, to compete with the likes of Bolero and the Scorpio if it wants to survive in India. If it does not want to go the way of the GM, then after a disaster like the Koleos, it should look to its association with Nissan and Mitsubishi to launch a product from their portfolio like the Nissan Patrol or some other such product to retain the Indian market.