bsnl & mtnl both are out right corrupt &ts negligent. those in drivers seats including ministers , directors be punished & sued as per law . if law does not have teeth , then it be made effective.
Bsnl has lost a lot of their clout in the telephony market due to competition from private players and also the popularity of mobiles. Even in mobiles, where bsnl had a role to play - they had botched up their role by their high handed dealings with their customers. Commercial users segement, which should have been the prize cow of bsnl has largely shifted to private players since they value their time and do not have the patience to deal with the high handedness of bsnl And bsnl caters to the low end customers and rural domestic segemnt which does not high billings. It is also said that bsnl towers have been let out to private players making coverage of bsnl mobiles very scratchy. It is also said that in this leasing out to private palyers game - there is a great ' private ' benefit for the concerned technical staff of bsnl.
Loosing of customers by BSNL is not only the mobile boom but the main reason behind this is indifferent and hostile behavior of its employees against customers.