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Maximum billing disputes against these mobile operators


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NN Bhatt
Consumer Protection Act...l
by NN Bhatt on Jan 31, 2015 12:37 AM

Why not send notice first and intiate action under CPA 1986 against vodafone and others? Its cheap, effective and simple too. Also actual suffereres should highlight such facts on electronic media too. Remedy is available, only determination to get it is required.

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eurasia
Loot on Data Packs
by eurasia on Jan 30, 2015 11:38 PM

All cos sell Data Pack of 28 or 30 days validity to prepaid customers.

After the expiry of 28 or 30 days, they don't stop data service but start deducting charges from your cash balance in your account.

Now, the loot is that there data rates out of data pack are so high (deliberately kept high at) that you loose almost all your balance with in few minute of data use.

Believe me, it's such a big scandal that TRAI people must be hand in gloves with all the telecom operators. Unless, they should not allow this loot at all.

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P S SHAH
Matrix cellular
by P S SHAH on Jan 30, 2015 10:27 PM  | Hide replies

The viewers are cautioned to not to trust blindly Matrix Cellular when opting for using their mobile service abroad. They take your signature on documents in a hurry and take your blanket permission to settle their bills by credit card. Once you give them your approval by payment through credit card they take you for a ride and exploit you by charging excessively and illegally and you are helpless as you can not do anything even if you have any dispute against their bills. They gives you totally misinformation by giving comparative statement between their charges and others to justify their looting. Never ever sign blindly anywhere on their forms by putting blind pd faith and trust in them to allow them to exploit you and never give them permission to recover amount of bill by credit cards as credit card companies are bound to pay them whatever be the bill amount once you have given them your approvals.

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P S SHAH
Re: Matrix cellular
by P S SHAH on Jan 30, 2015 10:31 PM
It is surprising to know that the head of this company is MBA from one of the top educational institution IIM, Ahmedabad and still there is no proper redress all to the complaints of helpless customers and the company is prospering by gain through illegal means without any justification and merit.

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P S SHAH
Re: Matrix cellular
by P S SHAH on Jan 30, 2015 10:41 PM
I have written this because They have cheated me when my son visited UK and used their card and paid about Rs 9000 for use during his flight from uK to Mumbai when the phone was switched off and was not in use.the amount was recovered by credit card.

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P S SHAH
Maximum billing dispute against mobile operators
by P S SHAH on Jan 30, 2015 10:16 PM

The worst telephone operator is Matrix who loot the customers by giving false information about how comparative very cheaper is their services when people use Matrix abroad. They take your signature on their documents in a hurry without allowing you to read the fine print. The people who give authority to settle their bills by credit cards are the worst affected as by giving blanket permission by putting blind faith and trust in them you give them liberty to take you for a ride and charge you illegally and without any basis and you are helpless and can't stop their looting. My son had taken Matrix card during his visit to UK for Rs 500 per billing cycle and Internet facilities of only one GB. My son is Educated and Chartered Accountant and he knew how to minimise the use of Matrix card. The first bill for five day was about four thousand and for next bill for only one day during his flight from Manchester to Mumbai was Nine thousand when the phone was switched off and was not in use. I raised dispute but there was no redress all to my complaint as they got payment by credit card. I am very surprised and sorry to know that the head of this company is highly educated and from IIM ,Ahmedabad however under his management looting of customers who blindly trust them continuously going on. I have never seen any company headed by MBA from IIM, Ahmedabad indulging in such unfair trade practice. The customers are warned to take proper care while dealing with Matrix if they want to see

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