I think Tatas lag in after sales support and innovation. For e.g. I have purchased many things from their retail outlet Croma. They know I am their customer for now almost 6 years, there is no respect. I had problems with fridge, Mobile or laptop, what ever I bought, if there was a problem, there was no customer care. At this point, I rate Mahindras very high.
If you look at their vehicle business, there is complete lack of innovation. The cheap quality plastic (as many car reviewers would write..), poor support at the service station, love same name "Indica"; which actually made people feel as more of taxi owners, it took long time to shrug off the tags like Indica or Indigo.
New CEO Mr. Cyrus Mistry, though young but haven't changed anything that paining us.
I deliberately stay away from Tata products for reasons.
Tatas treat employees very badly.. they pay very low... if an employee wants to leave, they threaten to the core(inside the HR room)...they have even went to the extent of calling the future company's HR and tell not to take him...They speak about following law but is this not against it? Employee's notice period is 3 months when the organisations in rest of the world has 1 month or max 2 months...
Re: humans without regulator...
by Defender on Nov 26, 2014 09:44 PM
Much more than regulator is their will or desire to succeed...How come TCS is able to do well when other sectors aren't ?. When others like Adani Power, JSW Power are growing steadily, TATA Power is steadily falling...They just lack the Will power, Strategy and Execution....