Air India needs to look at three vital points. 1st and most Important TIMING, Air india needs to learn that gone are the days when delay was acceptable, world now i moving fast and every one needs to be at their destination in time, many a big deals get lost due to bad timing costing companies millions in loss. 2, On flight food, How many times one had stale food and out dated snacks on the flight. 3, Clean planes. 4, Service with a smile, Most of the time one will find flight attendants miserable. 5, If for any reason flight does get delayed, Inform the passengers, after all they pay the fair and Air India's profit is the customers pocket.If delay happens to be overnight put the passengers in a hotel and not leave them stranded in the airports boarding halls. 5, Make sure luggage arrive for collection in time. 6, Don't divert direct flights with a stop over. ( many a time I have booked a flight with Air India direct non stop to London), then suddenly announcement come, We are taking an unscheduled stop over for few hours at Mumbai. This type of service un acceptable. Only reason I can see for this is that some Minister is on board and needs to reach mumbai, thus an unscheduled stop over. These are just few reasons there are many more those can be highlighted. For Air India to survive costumer care should be of prime Importance. I stopped flying Air India due to delays and final straw was they lost my luggage, costing thousands of pounds in lost luggage and assignment.
Re: Air India
by ashish on Aug 27, 2014 02:49 AM
Except point 4 , i can jot agree with any. I fly 3 return flights in a year, all AI. Do not remember being delayed significantly, many times we reach early. Food in Air India is best, no complaint.the seats are improved too. Only problem is flight attendants, mostly rude but there are better people too. They are not for flirting etc. but i have long crossed that age,
air india was destroyed by the politicans and high level govt servants who misused it endlessly for thier free travels with thier full families in tow
also ministers like praful patel used it to over order many more planes than was actually needed thus paving way for bankcruptcy and helping the private airline cos
