Well it is definitely some good skill from Girish and Shan. I have been trialling Zendesk and then came across Freshdesk. They stle the idea from Zendesk and even Freshdesk Website looks and feels like Zendesk. In fact Freshdesk is not the first heldesk software to use cloud. Zendesk has many more APIs like FB,Twitter etc. and can integrate a customers CRM into Zendesk by utilising their API. Also Zendesk is much cleverer as it incorporates Voice mail which can be raised as tickets apart from the usual emails, web portal submission. I read on the forum that if a customer has setup auto response in their email and they receivean email from Freshdesk, the auto rsponse is created as a ticket and send to customer which again sends auto response and again creates a ticket.In Zendesk this auto response is automatically tagged as suspended tickets and agents can delte it after confirming.So no to and fro emails from helpdesk to custmer to helpdesk. Also with Zendesk you get much more for the same money that you pay Freshdesk. So the conclusion is that Freshdesk is a badly cloned helpdesk software from Girish. PS - I am not a Zendesk employee but someone who has used Zendesk for a month and compared it with Freshdesk.
Re: Good Work Girish but
by Manoj John on Jul 19, 2012 03:23 PM
But all credits to Girish, Shan and their team. They have a very long way to go to reach the penultimate goal of being the perfect helpdesk software.I wish them all the luck and am proud to see them grow so quickly.
