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Facebook facelift faces tough fight


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Debra Byhre
Google growth
by Debra Byhre on Sep 27, 2011 10:12 PM

For many reasons, for many months (a year or more perhaps) I have not been happy with FaceBook.
Two major complaints I have are: 1 - It is IMPOSSIBLE to contact with a HUMAN BEING if you are having serious problems (example: I was not allowed to log-in because FaceBook was demanding my cellphone number. I do not have a cellphone -- and why would I want to share the personal number with them when security has always been a huge issue?) (Yes, I may living without a cellphone. Yes, with many complaints WRITTEN REPEATEDLY BY MANY PEOPLE, we were allowed to use landline phone.. still not happy with that situation.)
And 2 - (this should be number 1??) FaceBook has NEVER SEEMED to listen OR care what the users want.

So, Google , I hope you continue to grow. I suggest however, listen to the very people that use your system. LISTEN CAREFULLY. This act alone COULD help push Google ahead of the 'pack'.

Good luck. (and I enjoy the Hangout.)

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