For many reasons, for many months (a year or more perhaps) I have not been happy with FaceBook. Two major complaints I have are: 1 - It is IMPOSSIBLE to contact with a HUMAN BEING if you are having serious problems (example: I was not allowed to log-in because FaceBook was demanding my cellphone number. I do not have a cellphone -- and why would I want to share the personal number with them when security has always been a huge issue?) (Yes, I may living without a cellphone. Yes, with many complaints WRITTEN REPEATEDLY BY MANY PEOPLE, we were allowed to use landline phone.. still not happy with that situation.) And 2 - (this should be number 1??) FaceBook has NEVER SEEMED to listen OR care what the users want.
So, Google , I hope you continue to grow. I suggest however, listen to the very people that use your system. LISTEN CAREFULLY. This act alone COULD help push Google ahead of the 'pack'.