The birth of an idea happens with a possibility of gain or loss. Not much time has passed since the Tata's donation to Harvard. An indian professor appointed to express gratitude with a case dedicated to show case human morale. Bsck to question how did the hotel staff deliver so well, he reason being lack of options and the shock factor. Such reactions are not thought or taught and happens in the spurr of the moment. A crisis situation propels a person to deliver superhuman reactions, it is a situation that can be said to be, being forced out of the comfort zone. What else could have the staff done at that time, the hotel was in seizure they could not move out, the guests will be given the first priority as their life is more expensive compared to the staff. Lack of options in a panic situation forced them to deliver their services, Harvard in its old habit of making a mountain out of an anthill has made a case. The staff experienced a momentary enlightment on the ephemeral nature of life, it was spiritual sustenance that was potrayed but such a morale cannot be expected in everyday situations of business.We can expect similar employee behavior in life and death situations and would be tought to pattern match similar employee moral in day to day business operations.
Re: Taj Selfless Service a Case Study.
by dhanasekaran p on Jan 27, 2011 07:10 PM
when u tell some thing about spirituality, i tell u some thing these of the sachtha karam, these karama's where hidden deep with in the soul.. it delivers when the situation arrives. u have to read the full case study.." even though the taj staffs know the back doors of hotel, they never ran away and hotel is not sized " so they the had a option too..
the low level employees are used to serve the customer with gentle and humble nature, "BY doing this regularly it becomes a character" when situation demanded it came out as behavior with sanchita karma in it.. ur righ in one thing that all time will they so this behavior or wat? .. probably they may or may not.. so the " inherit karma's(qualities) and nature of job" which made them to show this type character's in situations" ..
Re: Taj Selfless Service a Case Study.
by sam **** bobby on Jan 28, 2011 12:18 AM
To all, Kabeer has answered your questions. We are trying to have a perspective, what you all said is a common perspective, but the point is what led the Taj employees to be martyrs and in future should such acts be expected from the employees. There is no point in deliberation, to loose life, had the situation been handled with a better strategy, no life would have been lost.
Re: Taj Selfless Service a Case Study.
by Sunit Kumar on Jan 27, 2011 06:58 PM
r u kidding me ? Lack of options forced them to deliver, i will put ur a 5 5 on fire, will u than deliver by first putting out the fire or saving the people from the room, just in case ur a 5 5 might burn the room ? wht sort of f k r u ?
Re: Re: Taj Selfless Service a Case Study.
by sam bobby on Jan 31, 2011 01:50 AM
The next time you crawl into your tiny apartment and try to impugn a stranger's character with your witless remarks, remember, you have been raised to be a tool, and you continue to act like a tool. :)
As dumb as you believe I am, I assure you, I would run intellectual circles around you. You approach me not unlike a court jester approaching a king.
Re: Re: Taj Selfless Service a Case Study.
by Popatlaal Mirchikhake on Jan 27, 2011 07:14 PM
I agree with Unni. Sunit, your comments are so cold and in bad taste. Sure enough you are not a person to be counted upon in crisis situation. At least have some respect for those who did. You are disgusting.
Re: Re: Re: Taj Selfless Service a Case Study.
by sam bobby on Jan 31, 2011 01:53 AM
Get rid of your rhetorics and stop whinings. I have seen crisis situation and salvaged. I am booking you for the Salvation army for Africa to judge your composure.
Re: Taj Selfless Service a Case Study.
by unni krishnan on Jan 27, 2011 07:01 PM
somebody sacrificed their own lives to save their guests.if you cannot appreciate it, atleast keep quiet. rather than disrespecting the dead souls ,trivialising their efforts
Re: Taj Selfless Service a Case Study.
by Solnishka on Jan 27, 2011 07:05 PM
Sam buddy! I feel that reaction of the employees is not just because of lack of options in a panic situation but also because of the original nature of people working there. See .......... each of them could have worked on his/her own rescue but they did not do that. They all worked as a team and tried to figure out and also to a great extent figured out way out of a crisis. Please dont belittle the brave efforts of our people. And please make no mistake of me being compassionate to our fellow Indians. I have a sense of extreme harsh but positive criticism and I take a dig at all the failures of India, while I cherish this moment of Taj Staff's bravery and great ethics. And Harvard making a mountain of an anthill is very harsh from you. Its the TOP University of the world for god's sake ..........
Re: Harvard..
by Popatlaal Mirchikhake on Jan 27, 2011 07:17 PM
I feel Harvard people are documenting the effort so that it can be refered back. It's good. In India we forget people who contibuted so easily. At least they will remember.
Re: Harvard..
by Solnishka on Jan 27, 2011 07:08 PM
It just means that you dont know anything about Research and methods and materials used in a research project ......... why dont you STFU when u dont know things?
Re: Harvard..
by Sunit Kumar on Jan 27, 2011 07:00 PM
If u cant get admissions in IIM than i guess u must not bother thinking about what Harvard can teach or not.
Re: Everyone should be the case study.
by Sunit Kumar on Jan 27, 2011 06:55 PM
Wow, this is one of the best bottom line statement i have read today. Thanks and very rightly said.
I will give salute to TATA culture, even TCS has one of the least attrition rate in India. TCS guys are never harassed to work long hours. Infact the best working environment is in TCS. Try to poach TCS guys and see how difficult it is.
Taj or any TCS companies have a very good environment where employees are made to feel secure.
The analysis is right, why did the employees did what they did?
I am reminded of the poem I learnt in school decades ago... The boy stood on the burning deck, when all but he had fled.... Hail! Staff of the Taj! You have gone down in history!
Re: Sense of duty & loyalty is generally high in Mumb
by Northern Barbarian on Jan 27, 2011 06:29 PM
Casabianca is the poem by British poet Felicia Dorothea Hemans, first published in the Monthly Magazine for August 1826.
Re: Re: Re: Sense of duty & loyalty is generally high
by Northern Barbarian on Jan 27, 2011 06:30 PM
Yet beautiful and bright he stood, As born to rule the storm; A creature of heroic blood, A proud, though childlike form. The flames rolled on—he would not go Without his Father's word; That father, faint in death below, His voice no longer heard. With mast, and helm, and pennon fair, That well had borne their part— But the noblest thing which perished there Was that young faithful heart.
Re: Re: Re: Re: Sense of duty & loyalty is generally
by Northern Barbarian on Jan 27, 2011 06:41 PM
Parody versions of the same poem: The boy stood on the burning deck His pants were made of cotton The flames ran up his hairy legs And burnt his little bottom.
The boy stood in the dining room whence all but he had fled It was his hundredth cup of tea five hundredth piece of bread Another crust before I bust Another crust he cried.
The boy stood on the burning deck His feet were full of blisters With a rusty nail he tore his pants And now he wears his sister's!
The boy stood on the burning deck His pockets full of crackers One slipped down his trouser-leg and burnt off both his... kneecaps!
The boy stood on the burning duck A stupid thing to do Because the duck was roasting On the barbecue
Re: Re: 50 Million USD "donated" by Rat
by Ajhay waghmare on Jan 27, 2011 06:20 PM
November 2010 Anand Mahindra donated 10 million USD to Harvard in less than 10 days interval Ratan Tata donated 50 million USD to the same institution can this be a Co-insidence? I dont think so as both the companies are competing globally being on an aquisition mission, study, survey reports by harvard (HBS) certainly can add weightage to thier company profiles HBS would write reports in favor of who pays more
Re: Re: Re: 50 Million USD
by Hakuna Matata on Jan 27, 2011 06:27 PM
There was paid news. Now there are paid company profiles. It is a og eat Dog world.
