It can't be only emotions alone, it should a right blend of Logic and emotions only then you can crack a customer. My best mantra is place your service/product to the needs of customer your sale is almost done.
i guess what is more important for the smart sales executive is to address the right needs of the customer. by far i think , needs is the most important thing to be addresses besides demonstrating benefits of the product in question.
As a part of CRM , If u have addressed the needs of the customer, i guess u will never fail in ur efforts.
It was nice to Deeksha perceivness to become a superstar sales executive
I feel like the sales person should be like a psychologist .when any sales person meets a customer. he should act like a psyhologist. predict what he is going to ask you and prepare for it . what they really want and how they want... then the mantra sucess automatically creeps you.
As she rightly said that,you need to offer choices to your customer. The choice has to be between something and something else, not between something and nothing.because 80% of sales executives are emphasize on the features & utility of particular choice which he knows brillantily,A superstar executive should be understand the need of the customer.
I beg to differ on the topic. Ms Deeksha preferred sales over MBA, it her choice and i respect it. Its not always the emotions which will talk. Sales is like well prepared food according to ones taste. For me passion is the key point, attitude comes next. Sniff the oppurtunity, presenting the solution at right time is the key point. In this cycle emotions play significant role in the form of catalyst. Above all, Nothing is insignificant in sales.
The third point where Deeksha told that any one can buy you or loose you in 30 seconds is very true.....she is a deep thinker and most of all she is effective. In first 30 seconds the client thinks of what he want and how he want and if someone pass that time making the client comfortable then the pitch is yours...........
Hi A good salesperson shld always remember that the customers knows as much or even more than yrself, hence never lie it is important to gain the confidence first and make a good presenttion of yr products, educate the client n tell him/her about the economic of the products, they will remember n you may have a repeat sale. If he is down n out try to first talk on the subject of his interest n slowly start selling yr products.
