The above article wasnt written to offend the call centre industry per se. The basic objective here was that people should think hard, before sacrificing a good career opportuinity in "Any sector" for a job in "Some other sector", considering the pay scales only.
how can you say that there is no future in callcenters? For your information friend of mine joined a callcentre 2 years ago. his starting salary was RS8,000. He got a promotion in 6 month. His salary increases to RS12.000.In another 6 months period it raises to RS18000.In another 1year period he become assistant manager. He is now getting around RS30,000(including perks and incentives). And guess what he has got a diploma in hotel management His classmates are working in hotels and most of them are getting half of what he is getting. SO my dear Shilpa Sheth your article lacks reality and is more of your personal views. You have said that Rohan could have become an independent hotelier one day, what about my friend, couldn't he become a callcenter owner one day?
I should say that Ms. Sheth had made a very good point were young people like us, make blunderous decisions choosing to change their current discipline/industry, which, in most of the cases leads to a stale career without any growth. After all everyone who is changing their career line doesn't go on to become high acheivers. Only a few do, and that is because of their right attitude. Moreover, most of the industry leaders and top line managers/CEO's (Barring a few) have a well defined and deciplined career graph behind them. Changing discipine does affects somehow/somewhere down the career line. I feel sad that the message which Ms. Sheth wanted to put forward is been lost by an inappropriate title - 'Joining a call center'!.
Hi shilpa, I am not agree with you. As you are also comparing call centre industry with hospitality industry. And If we look closely, We find more opportunity in call centre indutry as compare to hospitality industry.i am not saying your topic is wrong but this example not fulfill your view.Some times it become good to take u turn.We have now seen several example people who catch the ongoing demand in any field definitely got success.On the other hand long term career planning take stability more but you dont get success.
With all due respect ma'am, what makes you think that Rohan would still be getting 6000 after a year in the call centre industry?? It is because of such preconcieved notions that the industry which should attract the best potential in the country and which has the potential to turn the Indian Economy around does not command respect?
What specific skill in the hotel industry Rohan could not have learnt in the BPO sector? The core job of Rohan as a trainee would require soft skills the most which he would in fact learn better in a call centre. It would actually be easier for him to shift to a higher responsibility level in the hotel industry if he does the same hard-work and rises within the BPO industry for the first few years??
The good thing about the BPO industry Than Hotel Industry as in the article,is that it is not confined to any particular industry segment or even specific skill sets. There are opportunities across different verticals (telecom, IT, banking, finance, retail, etc.).I believe that call center experience helps build confidence and develop communication abilities. These are very important traits for success in today's world for Any industry including Hotel management.Currently, most of the work being outsourced to India is not very high end. It is typically transaction-oriented work in back-office or scripted, repeatable, definable work in customer support. However, as India matures as a location for BPO delivery and as Indian companies increasingly move up in the value chain, I think there are going to be several higher end processes that will get offshored to India.
the prob here is that people who r talking about hotel industry are they who dont know about that. that industry is very harsh and its not at all easy 2 make 10000 in second yaer it will take atleast 3-4 years for a person to make that much amont of money ok. as far as call center is concern there is money but there s no career as such. so u cant compare the 2 things
