I am amazed how user-unfriendly rediffmail is for there is no way I have been able to put in my complaint for the server neither sending my messages nor receiving them. Dr. C-Kaul
i think u should be ready to face any type of guy and then keep u heels cool as we knew this before joining and be happy that the idiot other side is angry and shouting and wasting his time and energy and making harm to his nerves and those would be guys with Low BP or character less guys whose words are not even minded by their bringing ups or brought ups so keep cool but you never loose your cool head :-)
I do not agree with the rules. It is the responsibility of the BPO to help the Customer service person by making clear his/her rights. he is a human being, so why he has to listen if it is not his fault. Just because he is working in a indian BPO -does nor mean he has to listen all sorts of GALI......
need to empathize.You need tell the customer that if you would have been in the same position you would have reacted in the same way.You are here to solve the problem and would get it done as soon as possible.And ofcourse before saying anything just let him fire at you.after few minutes when he is finished abusing,you can ask the problem and he would react softly.Bottom line He is not abusing you.He is abusing the company as whole whom you represent
if ur caller is a racist, this is not the right solution. he has to be sued and sent to jail. US shud spend its money in developing humans(US citizens arent as of now)inside their country before talking about Iraq and Iran.
This article might be written in a very good faith. but the faith was accepting the fact that Indian call centres and ppl working there are brown and have always to be in receiving end. Let the media ake this matter to the Ministry and make it a big issue. Call centres must be an important part of our economy so why not just blow up the thing.
the us citizens are using abusive language to the indians at call centres because they probably think that we indians are taking away their jobs,they must understand that being born in adeveloped country is not to be taken for granted .globalization will create a situation in which people who are talented but are from developing countries will aloso move towards the top,so be persistant,hold on to the post its a part of the game.
RE:its a part of the game!
by Bheela Wadehra on May 06, 2008 03:53 PM
the whole problem is because the agents are not making enough efforts to develop in-depth understanding of the job and maturely to provide the solutions. Speaking to outright morons who is taking nonsense in the garb of 'process adherence' is the thing which actually irriates the customer. If BPO employ intelligent agents this problem can be reduced to great extent.
