BA asking for his name and address is the problem of his jobless fanboys. His problem is something more than missed baggage. It is something which European airlines constantly do to the citizens of third world countries. I have experienced it first hand.
British Airways is the worst airline in the world. Be it their check-in methods, waitlist reconciliation or customer care, they care the least about their passengers. Nobody having any other option even at a little higher cost should travel using BA