more than necessity,air travel is luxury travel.and when this is the reason,one sees the comfort and service.I personally is of the opinion that a majority of the staff are,or have been ,appointed on compensatry grounds.and the air travel crew are the ones who know nothing about poise and coutesy.forgat about glamour.one visit to the Kennedy airport will answer all the questions.Fat and lethargic counter staff,and also the noisiest and filthy airport counter. anything more to write would be just waste of typing.
GOD BLESS air-india
Dear Pankay,
maybe you are right.Historically the north indians are mentally stronger-but presently the lack the brain strength.and in a mind game physical strenght takes a back stage.ednurance is different from strength.AND WE the SOUTH INDIANS,have good brains and have excellent endurance standards.